Have A Nice Conflict: How To Find Success And Satisfaction In The Most Unlikely Places 9781118202760 mobi 下载 网盘 caj lrf pdf txt 阿里云

　　How to successfully navigate and prevent conflict From the

publishers of the popular Strength Deployment Inventory, Have a

Nice Conflict follows one man's fight to rescue his sinking career.

Sales manager John Doyle would consider his career a success-he's

his company's top revenue driver, and his take-charge attitude gets

the job done. However, when he is passed over for

promotion-again-after losing two direct reports, who cite his

abrasive style as their reason for leaving, John is forced to

reassess how he approaches his relationships. With the help of Mac,

an expert in the art of Relationship Awareness Theory, John learns

the three stages of conflict, and how he reacts in each. Once John

recognizes his own values and trigger points, as well those of

other people, he becomes able to better navigate terse situations,

express his points in a way that resonates for other people, and

even avoid conflict altogether. Equipped with this new

understanding of how other people interpret and react to conflict,

John soon finds all the relationships in his life-both at work and

at home-improving. Reveals a practical understanding of how

conflict really works Shows how to recognize its initial stages of

conflict, how to navigate it better to diffuse a situation, and how

to understand the values of the other person to better frame your

point for them Provides guidance for moving beyond conflict to

enhance relationships Includes a five-step framework (anticipate,

prevent, identify, manage, and resolve) and tools for locating

conflict triggers in ourselves and others Anyone can profit from

the tools in this book to understand and take control over

conflict.

ACKNOWLEDGMENTS 

ABOUT THE AUTHORS

Introduction 

The Fable 

Letter from John 

John's Notebook 

A summary of learning Dr.Mac's Statement of Philosophy 

A philosophical approach to learning as written from the

perspective of Dr. MacWilson Character Assessment Results 

SDI assessment results for the characters featured in John's

story

　　Tim Scudder , CPA, is the chief executive officer of Personal

Strengths USA and has consulted with the organizational

development, training, and human resources departments of many

corporate, government, education, and not-for-profit organizations.

He is also the author of several experiential training programs.

Michael Patterson , Ed.D., is the vice president of business

development at Personal Strengths USA and an adjunct professor in

the doctoral program at Pepperdine University's Graduate School of

Education and Psychology. He began his career as a U.S. Army

officer and then spent twenty years in a variety of sales,

marketing, and training roles in the pharmaceutical industry. Kent

Mitchell is the vice president of communications for Personal

Strengths USA. He is also an award-winning playwright and

copywriter, and for nearly ten years, ran an advertising design

agency in the Los Angeles area.

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编辑推荐

　　"A must-read for anyone who wants to master the crucial skill

of preventing and navigating conflict." --Joseph Grenny, coauthor,

Crucial Conversations: Tools for Talking When Stakes Are High "If

you want to recognize conflict sooner, resolve it quicker, and get

better results, read this book!" --Chuck Maisch, president,

Sud-Chemie Inc. "With a powerful message that's certain to improve

your relationships at work and at home, Have a Nice Conflict is not

only a wonderfully fun read, it's also a solidly credible one.

Read, learn, and enjoy." --Jim Kouzes, coauthor, The Leadership

Challenge; Executive Fellow of Leadership, Leavey School of

Business, Santa Clara University "With Have a Nice Conflict , the

authors have captured the music and drama-and sometimes humor-of

real-time conflict, as well as a road map for how to manage and

avoid the conflicts we find ourselves in everyday." --Hile

Rutledge, CEO and owner, Otto Kroeger Associates; coauthor, Type

Talk At Work " Have a Nice Conflict clearly details how to prevent,

manage, and resolve personal and professional conflicts. With sound

advice for those desiring to build partnerships with a positive

win/win outcome, this is recommended reading for every member of

your organization." --Donna L. Crisp, rear admiral, U.S. Navy

(ret.); CEO, Crisp Atwood Group "A great introduction to knowing

yourself and collaborating effectively with others. It's also a

good read; you won't be able to put it down." --Michael Maccoby,

author, The Leaders We Need: And What Makes Us Follow "The authors

seek to empower readers to become masters of their own conflict and

control their own lives. Have a Nice Conflict is a powerful read

for anyone who wants to be able to diffuse life's conflicts more

effectively." --The Midwest Book Review "In telling the story of

John Doyle, Have a Nice Conflict gives us an everyman who faces the

same conflicts-large and small-that each of us experiences every

day at home and in the workplace. Enter Dr. Mac, a combination of

Marley's ghost, Yoda, and Peter Drucker to guide John-and

us-through critical lessons in how to recognize, categorize, and

deal with these conflicts. Within the context of an easy-to-read,

enjoyable story, the authors provide valuable lessons that everyone

who manages or works with people should know." --Mark Allen,

professor, Graziadio School of Business and Management, Pepperdine

University; author, The Corporate University Handbook "This book

gives a positive and easy-to-remember methodology to deal with

conflicts, both large and small." --Peggy Thurmond, former CFO,

McGladrey Capital Markets " Have a Nice Conflict does a superb job

of distilling key personnel concepts into a succinct format that

will be of great benefit to managers and employees alike. This

narrative volume presents the enduring management principles of

psychologist Elias Porter in an eminently sensible and approachable

way. The authors use a case example to illuminate fundamental

concepts in a manner that is both compelling and readable. A

definite addition to the personnel management bookshelf." --Morgan

T. Sammons, dean, California School of Professional Psychology

"With many of the latest popular business books, I fail to make the

link from theory to the practical application of their contents,

but because of the storybook format and application to

relationships beyond business, the link from theoretical to

practical in Have a Nice Conflict was obvious. Once I began seeing

myself in the behaviors of one of the main characters, I couldn't

put it down. Have a Nice Conflict heightened my understanding of

Relationship Awareness Theory and kindled a desire to learn more!"

--Jonathan McGrael, director, training and development, Arbor

Pharmaceuticals "A gem! This book is packed with secrets for

resolving conflict and attaining success. Read it now!" --Mike

Song, coauthor, The Hamster Revolution: Manage Your Email Before It

Manages You "Turning conflict into opportunity is a blend of skill

and art best not left to learning by trial and costly error. The

authors brilliantly take you through John Doyle's personal and

professional journey. I found myself putting the insights to use

the same day I read the book!" --Ron Campbell, president, Center

for Leadership Studies, Situational Leadership "The best learning

comes from stories, and you will not want to put this story down.

The book is well written and full of good wit, with memorable

Relationship Awareness Theory throughout." --Susan M. Hahn,

president, Swan Consulting Group, Inc. " Have a Nice Conflict is

the perfect resource to use in working with student groups,

faculty, and staff. The authors weave the theory and its practical

application in a wonderful and humorous story. As the student

disciplinary officer of the college, I find it also a helpful tool

in mediating conflict to a successful outcome for all parties

involved." --Nikki Schaper, associate dean, student services,

MiraCosta College "This engaging book wonderfully illustrates

skills that will help you turn the conflicts of your daily life

into seeds of positive change-and it shows you how to do it!"

--Tony LoRe, CEO, founder, Youth Mentoring Connection/Urban

Oasis

书籍介绍

How to successfully navigate and prevent conflict From the publishers of the popular Strength Deployment Inventory, Have a Nice Conflict follows one man's fight to rescue his sinking career. Sales manager John Doyle would consider his career a success-he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion-again-after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each. Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life-both at work and at home-improving. Reveals a practical understanding of how conflict really works Shows how to recognize its initial stages of conflict, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them Provides guidance for moving beyond conflict to enhance relationships Includes a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others Anyone can profit from the tools in this book to understand and take control over conflict.