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　　Essential resources for training and HR professionals Kenneth

H. Silber and Lynn Kearny Organizational Intelligence A Guide to

Understanding the business of your organization for HR, Training,

and Performance Consulting Organizational Intelligence To succeed,

those who practice as training, HPT, ID, OD, HR, or IT

professionals must understand the "language of business," and the

key business issues and measures of the organizations we work for.

Organizational Intelligence shows how to use the proven Business

Logics Model to gather and synthesize the information needed to

understand organizations, and how to align our work to key business

issues, explain it in appropriate language, and measure it in a

meaningful way. "Kearny and Silber have taken the complex

interrelated aspects of a business and broken them into components

and key questions that can help anyone understand the essence of

that business." —Julie O'Mara, past president, American Society for

Training and Development "This book should be in your professional

library. It provides models to understand how organizations work,

and gives you tools to increase your business acumen and think like

the CEO. It's your doorway to a seat at the table."

—Dr. Roger M. Addison, CPT; past director, International Society

for Performance Improvement, and past president, International

Federation of Training and Development Organisations Ltd. "Nobody

can touch Ken Silber and Lynn Kearny for their clarity of thought

and their ability to communicate. Organizational Intelligence

provides the most useful, simple, and comprehensive approach to

understanding your clients. Whether you are a newcomer or an

old-timer, buy, borrow, or steal a copy. The job aids alone are

worth the price."

—Thiagi (Dr. Sivasailam Thiagarajan), two-time ISPI president,

Gilbert Award–winning performance improvement guru "Organizational

Intelligence is the cornerstone text for the HPT field we've been

wanting for so long. It provides the organizational context for the

work we do in a way that is understandable and useful. Both our new

students and expert professors love it."

—Jamie D. Barron, Ed.D., chair, Training & Performance

Improvement, Capella University

Preface.

Acknowledgments.

Part I Introduction to the Business Logics Model.

1 Why and How to Use the Model.

2. How to Gather Data.

Part II The Business Logics Model in Detail.

3. External Logic.

4. Economic Logic.

5. Strategy Logic.

6. Customer Logic.

7. Product Logic.

8. Process Logic.

9. Structural Logic.

Part III Case Study/Research.

10. Case Study.

Afterword.

Author Biographies.

References.

Index.

Web site.

Summary Job Aid (for each component of the model).

Measures Worksheet.

External Scan Worksheet.

Internal Scan Worksheet.

　　Kenneth H. Silber, Ph.D. CPT, is President, www.silberperformance.com, and Associate Professor, Emeritus, Instructional Technology, Northern Illinois University. He is also an Adjunct Professor, Training and Performance Improvement at Capella University. For 45 years, he has been working in corporate, academic, and consulting settings to produce results for clients. Ken designed and implemented HPT interventions (ID-based and non-training) that have saved millions of dollars. He taught HPT/ ID skills to over two thousand students and employees. Ken has co-edited ISPI’s ISPI Handbook Training and Improving Workplace Performance, edited ISPI’s From Training to Performance Series, co-authored two chapters for ISPI’s HPT Handbook 3rd Edition, co-authored Writing Training Materials That Work, published 60 articles and made over 100 presentations. He has earned his e-mail handle, wiseoldken@aol.com.Lynn Kearny, CPT, has headed her own performance consulting firm in Oakland California for over 25 years. She has wide experience assessing organizational needs and designing and developing performance improvement interventions. She also partners with clients to plan and graphically facilitate meetings and think tanks. She specializes in graphics to communicate complex and abstract ideas in a clear, memorable way. Lynn has worked in North America, Europe, Asia, and Africa. Clients include financial, manufacturing, retail, high- tech, governmental, and non-profit organizations. She has received numerous honors and awards from ISPI (International Society for Performance Improvement), including the coveted Outstanding Instructional Product award. Lynn served on ISPI’s international board of directors and is currently faculty for both of ISPI’s HPT Institutes. She has contributed chapters and articles and published five books relating to performance improvement.She can be reached at lkearny@sprintmail.com, Web page at http://www.ifvp.org/directory/lkearny/index.htm.

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根据南希的建议,使用幻灯片的底线,是运用强大的图像功能,为你讲故事提供简单而有力的支持.

我坚信，世上所有显现出来的事物都要经过一个阶段，即某个人用文字或图画将想法描绘出来。

未来就在此时此地，只不过不会是均匀分布而已

在学习视觉会议引导的时候，试着抛弃“对/错”的理念，并积极做些事情，然后，疯狂地从正在发生的和接下来要发生的事情上去学习。

人们不会因为你演示给他们的信息而改变，人们需要在内心深处感觉到目前不好，需要改变，这种紧迫感，有人称之为“平台烧起来”，跟情绪有关。如果一个群体没体验到改变的需要，他们就不会变。

编辑推荐

　　This book provides Training/HPT/ID/OD/HR professionals with a clear, simple model  and a wealth of tools ?for understanding the business of the organizations in which they work, for analyzing organizational performance problems, and for explaining their ideas in business language.