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Toyota doesn't just produce cars; it produces talented people. In the international bestseller, The Toyota Way, Jeffrey Liker explained Toyota's remarkable success through a 4P model for excellence-Philosophy, People, Problem Solving, and Process. Liker, with coauthor David Meier, provided deeper insight into the practical application of the principles in The Toyota Way Fieldbook. Now, these authorities on Toyota reveal how you can develop talented people and achieve incredible results in your company.

Toyota Talent walks you through the rigorous methodology used by this global powerhouse to grow high-performing individuals from within. Beginning with a review of Toyota's landmark approach to developing people, the authors illustrate the critical importance of creating a learning and teaching culture in your organization. They provide specific examples necessary to train employees in all areas-from the shop floor to engineering to staff members in service organizations-and show you how to support and encourage every individual to reach his or her top potential.

作者简介：

JEFFREY K. LIKER, Ph.D., author of the bestselling

The Toyota Way, is

Professor of Industrial and Operations Engineering at the University of Michigan and co-owner of lean consulting firm Optiprise, Inc. His Shingo-Prize winning work has

appeared in

The Harvad Business Review, Sloan Management Review, and other leading publications.

Acknowledgments

Foreword

Preface

Part One Getting the Organization Ready to Develop Exceptional People

Chapter 1 What Can We Learn from Toyota about Developing Talent?

The Philosophy of Training and Development within Toyota

The Unfortunate Reality

The Cycle of Struggle and Firefighting

Breaking the Cycle of Defeat to Create a Cycle of Success

If People Are the Answer, Selecting Quality People Must Be the Key

Develop People to Ensure Prosperity

Chapter 2 Toyota Works Hard to Develop Exceptional People

People Development Is Critical to Toyota

The Toyota Production System Demands High Capability

Standardizing Training to Meet Global Needs

Toyota's Human System Model

Fundamentals of Training Are Applicable to Developing Employee Talent

Teaching Fundamental Skills in a Standardized Way at Toyota

Pay Now or Pay Later

Can You Achieve Results Similar to Those of Toyota?

Chapter 3 Toyota and the Training Within Industry Program

Training Within Industry

Job Instruction Is the Foundation for Developing Talent

Toyota and the Job Instruction Method

The Job Instruction Course

TWI Is a Great Launching Point

Chapter 4 Prepare the Organization

Start at the Beginning

Define the Organizational Needs and Objectives

Assess the Current Situation

Go to the Source for Information

Establish the Organization Structure

Selecting Trainers

Natural Talents Necessary to Be an Effective Trainer

Fundamental Skills and Abilities That Are Learnable

Selection Process

Making Development Plans for All Employees

Development for Personal Achievement

The Talent Development Process

Development Is a Long-Term Commitment

Part Two Identify Critical Knowledge

Chapter 5 Begin at a High Level to Understand Skill Requirements of the Job

Start with the Broad View

Are Service and Technical Jobs Completely Different from Manufacturing Jobs?

A Framework for Classifying Jobs

A Note on Standardization in Mechanistic versus Organic Organizations

Developing Exceptional People in Different Types of Jobs

Move from Broad Classifications to Specific Skill Requirements

Begin with Simple Tasks

Chapter 6 Standardized Work and the Job Instruction Method

Chapter 7 Analyzing Routine Work and Ancillary Tasks

Chapter 8 Breaking a Job Down into Pieces for Teaching

Chapter 9 Identify Key Points and Reasons

Chapter 10 Job Breakdown Examples

Part Three Transfer Knowledge to Others

Chapter 11 Prepare for Training

Chapter 12 Present the Operation:The Training Session

Chapter 13 Try Out Performance

Chapter 14 Handling Challenging Training Situations

Part Four Verify Learning and Success

Chapter 15 Follow Up to Verify Learning and Ensure Success

Chapter 16 Organizational Follow-Up

Index

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Book Description

Toyota doesn't just produce cars; it produces talented people. In the international bestseller, The Toyota Way, Jeffrey Liker explained Toyota's remarkable success through a 4P model for excellence-Philosophy, People, Problem Solving, and Process. Liker, with coauthor David Meier, provided deeper insight into the practical application of the principles in The Toyota Way Fieldbook. Now, these authorities on Toyota reveal how you can develop talented people and achieve incredible results in your company.

Toyota Talent walks you through the rigorous methodology used by this global powerhouse to grow high-performing individuals from within. Beginning with a review of Toyota's landmark approach to developing people, the authors illustrate the critical importance of creating a learning and teaching culture in your organization. They provide specific examples necessary to train employees in all areas-from the shop floor to engineering to staff members in service organizations-and show you how to support and encourage every individual to reach his or her top potential.

Toyota Talent provides you with the inside knowledge you need to

* Identify your development needs and create a training plan

* Understand the various types of work and how to break complicated jobs into teachable skills

* Set behavioral expectations by properly preparing your workplace

* Recognize and develop potential trainers within your workforce

* Effectively educate nonmanufacturing employees and members of the staff

* Develop internal Lean Manufacturing experts

Guiding you with expert tips and training aids, as well as real-world examples drawn from the authors' two decades of research and field work, Liker and Meier show you how to get the most out of people who live and breathe your company's philosophy-and who work together toward a common goal.

From the Back Cover

Toyota's Secrets to Building an Exceptional Workforce

Leading Toyota authorities Jeffrey Liker and David Meier give you the keys to growing top performers from within through a detailed process of preparation, training, and follow-up. Drawing upon Liker's detailed study of Toyota's manufacturing, technical, and service organizations across the globe, and Meier's deep experience gained from working with some of Toyota's best sensei, the authors bring the company's proven practices to life through insight and exercises, enabling you to

* Define your organizational needs and objectives

* Create development plans for all employees

* Grow your top talent from within

* Analyze routine work and ancillary tasks

* Break down a job for effective training

* Break the cycle of poor training and results to create a cycle of continuous learning and improvement