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HBR ON INCREASING CUSTOMER LOYALTY(ISBN=9781422162521)书籍详细信息

  • ISBN:9781422162521
  • 作者:暂无作者
  • 出版社:暂无出版社
  • 出版时间:2012-03
  • 页数:224
  • 价格:131.10
  • 纸张:胶版纸
  • 装帧:平装
  • 开本:大32开
  • 语言:未知
  • 丛书:暂无丛书
  • TAG:暂无
  • 豆瓣评分:暂无豆瓣评分
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  • 原文摘录:点击查看

内容简介:

How do you keep your customers coming back-and get them to

bring others?

If you need the best practices and ideas for making your

customers loyal and profitable--but don't have time to find

them--this book is for you. Here are nine inspiring and

useful

perspectives, all in one place.

This collection of HBR articles will help you:

- Turn angry customers into loyal advocates

- Get more people to recommend you

- Boost customer satisfaction by satisfying your employees

- Focus on profitable customers--whether they're loyal or not

- Invest in the right CRM technology for your business

- Mine customer data for more effective marketing

- Increase your customers' lifetime value


书籍目录:

Stop Trying to Delight Your Customers

Companies and the Customers Who Hate Them

The One Number You Need to Grow

Putting the Service-Profit Chain to Work

The Mismanagement of Customer Loyalty

CRM Done Right

Diamonds in the Data Mine

Want to Perfect Your Company's Service? Use Behavorial

Science

Best Face Forward


作者介绍:

If you need the best practices and ideas for the business

challenges you face--but don't have time to find them--Harvard

Business Review paperbacks are for you. Each book is a collection

of HBR's inspiring and useful perspectives on a specific topic, all

in one place.


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其它内容:

书籍介绍

How do you keep your customers coming back-and get them to bring others?

If you need the best practices and ideas for making your

customers loyal and profitable--but don't have time to find

them--this book is for you. Here are nine inspiring and useful

perspectives, all in one place.

This collection of HBR articles will help you:

- Turn angry customers into loyal advocates

- Get more people to recommend you

- Boost customer satisfaction by satisfying your employees

- Focus on profitable customers--whether they're loyal or not

- Invest in the right CRM technology for your business

- Mine customer data for more effective marketing

- Increase your customers' lifetime value


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  • 知识广度:5分

  • 实用性:9分

  • 章节划分:7分

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  • 新颖与独特:8分

  • 情感共鸣:5分

  • 引人入胜:7分

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  • 事实准确性:6分

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