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Managing Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.

The text is arranged according to six major themes -- health service managers and the changing organisational context; health service management practice -- working with people; health service management practice -- working with information; health service organisations; improving organisational performance; and case studies in health service management.

Written by over 40 health service management academics in cooperation with the Society for Health Administration Programs in Education and the Australian College of Health Service Executives, Managing Health Services: Concepts and Practice 2nd edition continues to make avaluable contribution to health service management theory and practice.

Features:

includes a wider range of short case studies from the Asia-Pacific region

each chapter includes learning objectives, short case studies, references, additional reading & websites, conclusions, and discussion questions

increased integration of practical issues such as strategies to facilitate manager and organisational learning, workforce planning, recruitment and retention strategies, strategies to assess and manage risk, and strategies to improve organisational performance

provides updates of concepts and practice including government policy changes; advances in medical and information technology; changes in consumer needs and expectations;

advances in health service management; and the use of research and evaluation to advance management practice

作者简介

Mary Harris, PhD, MPH, GradDipHIthAdmin, FCHSE, CHE is a Life Member of the Society for Health Administration Programs in Education and a Fellow of the Australian College of Health Service Executives, Academic Adviser to Federal Council, and a recent recipient of the College's Gold Medal Award for contribution to the profession.

Contributors

Preface

Acknowledgments

Abbreviations

Table of case studies

PART ONE　HEALTH SERVICE MANAGERS

　Chapter 1　Learning management (and managing your own learning) ANNE SMYTH DAVID LEGGE PAULINE STANTON

　　Learning objectives

　　Introduction

　　A framework for management education planning in health service organisations

　　Organisational performance

　　What is it that managers do?

　　How do managers do what they do?

　　About learning

　　A focus on the organisation

　　Conclusion

　　Discussion questions

　　References

　Chapter 2　The changing role of the health service manager SANDRA G LEGGAT MARY G HARRIS DAVID LEGGE

　 Learning objectives

Introduction

Who is a health service manager?

History of health service management

Clinician managers

Accountabilities of the health service manager

Evolution of management concepts, theories (and fads)

Future expectations for health service managers

Conclusion

Discussion questions

References

Chapter 3 Accountability and the ethical mandate of the health service manager

BRIAN STOFFELL

Learning objectives5

Introduction 5

The ethical mandate of health service personnel generally 5

　　From theory to accountability5:

　　Procedural ethics 5,

　　Human research and clinical ethics committees 5

　　Development of a clinical ethics ethos5

　　Conclusion

　　Discussion question5

　　References5

Chapter 4　Organisational change and adaptation in health care SHARON M MICKAN ROSALIE A BOYCE

　　Learning objectives5

　　Introduction 5

　　Global policy drivers of change 6

　　Health care organisations in transition 6

　　Health care systems 6

　　Forces driving change within Australian health care6

　　Balancing the forces for change - organisational adaptive strategies 7

　　Implications for health service managers7

　　Conclusion 7

　　Discussion questions 7

　　References 8

PART TWO　HEALTH SERVICE MANAGEMENT PRACTICE WORKING WITH PEOPLE

　Chapter 5　Working partnerships: engaging communities and consumers EPETER J LLOYD SALLY TORR

　　Learning objectives

　　Introduction

　　Concepts and theories

　　Strategies for enhancing consumer participation in

　……

PART THREE HEALTH SEPVICE MANAGEMENT PRACTICE-WORKING WITH INFORMATION

PART FOUR HEALTH SERVICE ORGANISATIONS

PART FIVE IMPROVING ORGANISATIONAL PERFORMANCE

Appendix

INDEX

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