The Milkshake Moment: Overcoming Stupid Systems, Pointless Policies and Muddled Management to Realize Real Growth克服愚蠢的系统、无意义的政策与混乱的管理，以实现真正的增长 mobi 下载 网盘 caj lrf pdf txt 阿里云

"Little gives leaders a crucial reminder not to be their own worst enemies in their quest for growth. You'll never forget the hilarious milkshake story that gives the book its name. This book will help your organization get out of its own way."

DAN HEATH, coauthor of Made to Stick: Why Some Ideas Survive and Others Die

"Little's milkshake story is straightforward, compelling, and irresistible. It teaches leaders a hundred vital lessons on growth. Sip it slowly and enjoy."

ROD BECKSTROM, coauthor of The Starfish and the Spider:The Unstoppable Power of Leaderless Organizations "Little is a gifted storyteller, and his stories always lead to practical ways for organizations to reach another level. The Milkshake Moment is not only a great read, it is truly a call-to-arms for all of us looking for growth in the twenty-first century. Read it today so you can mix it up tomorrow." JON GORDON, author of The Energy Bus: Ten Rules to Fuel Your Life, Work,

and Team with Positive Energy and The No Complaining Rule: Positive Ways to Deal with Negativity at Work.

作者简介：

Steven S. Little is a much sought-after expert on the subject of growth and the future of opportunity. A former president of three fast-growth companies, he now advises thousands of leaders of growing organizations and communities each year. To learn more about Steven and growth, please visit his Web site at www.stevenslittle.com.

Acknowledgments

Section 1: The Milkshake Moment

　Chapter 1—It Was a Dark and Stormy Night

　Chapter 2—Half Empty or Half Full?

　Chapter 3—This Is Not a Customer Service Book

Section 2: Foster"Grow"versus Status Quo

　Chapter 4—A Brief History of Organizations and Man(agement)

　Chapter 5—Toddlers and Trust

　Chapter 6—Some Shocking Behavior

　Chapter 7—Lessons from the Cubicle Farm

　Chapter 8—The Managed

　Chapter 9—The Led

Section 3: Put Purpose Before Profit

　Chapter 10—It's Never about Money

　Chapter 11—The Wizard of Westwood

　Chapter 12—Profit Pushers

　Chapter 13—NoClu Motors, Inc.

　Chapter 14—Purpose in the Plan

　Chapter 15—You Gotta Serve Somebody

Section 4: Insource Crucial Judgment

　Chapter 16—Edicts Made on High

　Chapter 17—Peeves from Below

　Chapter 18—Participatory Policy Making

　Chapter 19—How 'bout Them Pomegranates?

　Chapter 20—Come Harter or High Water

Section 5: Address the"People Problem" Problem

　Chapter 21 —The People Problem Polka

　Chapter 22—Eric's Excalibur

　Chapter 23—Why People Work

Section 6: Care for Customers

　Chapter 24—Home Team Drops the Ball

　Chapter 25—The Big Secret to Great Customer Service

　Chapter 26wEven Geniuses Struggle to Serve

　Chapter 27—1t Takes a Hero

　Chapter 28—The Future Is Already Here ... Some Folks Just Aren't Getting the Memos

Index

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