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All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.

Six Sigma­­one of the hottest topics in today's manufacturing circles­­is a statistical concept that characterizes nearly zero defects in any process. But its successful implementation involves a whole new set of management practices. Six Sigma for Managers will help managers better understand this concept and how to facilitate the learning, cooperation, skills improvement, and commitment required to make Six Sigma processes a reality in any organization.

Preface

1. What Is Six Sigma?

　Six Sigma Defined and Explained

　Essentials of the Six Sigma Methodology

　Focus on Engaging People and Changing Processes

　Not Just Statistics, but Cultural Changes

　Six Sigma Applied

　What Six Sigma Is Not

　Manager's Checklist for Chapter 1

2. Why Do Six Sigma?

　Money

　Customer Satisfaction

　Quality

　Impact on Employees

　Growth

　Competitive Advantages

　Are You and Your Company Ready?

　The Correlation Between Quality and Cost

　Manager's Checklist for Chapter 2

3. Setting Business Metrics

　A Little Statistics

　Criteria for Business Metrics

　What Is the Cost of Poor Quality?

　Financial Linkage of Metrics and Results

　Keeping Your Process Capability

　Manager's Checklist for Chapter 3

4. Implementing Six Sigma

　Getting Started: The Do's

　Getting Started: The Don'ts

　Readying the Organization

　Planning

　What to Expect from Outside Consultants

　Manager's Checklist for Chapter 4

5. Roles and Responsibilities

　Key Players

　Executive Leaders

　Champions

　Master Black Belt

　Black Belts

　Green Belts

　Selecting Black Belts

　Manager's Checklist for Chapter 5

6. The Core of Six Sigma

　The DMAIC Method

　D Define Phase

　M--Measure Phase

　A Analyze Phase

　I Improve Phase

　C Control Phase

　The Power and Discipline of the Sequence

　Manager's Checklist for Chapter 6

7. Quick Overview of Six Sigma Tools

　Management Roles

　Your Tool Map

　Warm-up Tools

　Key Tool #1: Process Mapping

　Key Tool #2: XY Matrix

　Key Tool #3: Measurement Systems Analysis

　Key Tool #4: Process Capability Tool

　Key Tool #5: Multivariate Study

　Key Tool #6: Hypothesis Testing

　Key Tool #7: Failure Mode Effect Analysis

　Key Tool #8: Design of Experiments

　Key Tool #9: Control Plan

　Manager's Checklist for Chapter 7

8.Selecting Six Sigma Projects

9.How to Sustain Six Sigma

10.Six Sigma Proof Positive

Index

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THE BRIEFCASE BOOKS SERIES Now translated into nine languages! This reader-friendly, icon-rich series is must reading for all managers at every level. All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. Six Sigmaone of the hottest topics in today's manufacturing circlesis a statistical concept that characterizes nearly zero defects in any process. But its successful implementation involves a whole new set of management practices. Six Sigma for Managers will help managers better understand this concept and how to facilitate the learning, cooperation, skills improvement, and commitment required to make Six Sigma processes a reality in any organization.