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Book De*ion

Toyota doesn't just produce cars; it produces talented people. In

the international bestseller, The Toyota Way, Jeffrey Liker

explained Toyota's remarkable success through a 4P model for

excellence-Philosophy, People, Problem Solving, and Process. Liker,

with coauthor David Meier, provided deeper insight into the

practical application of the principles in The Toyota Way

Fieldbook. Now, these authorities on Toyota reveal how you can

develop talented people and achieve incredible results in your

company.

Toyota Talent walks you through the rigorous methodology used by

this global powerhouse to grow high-performing individuals from

within. Beginning with a review of Toyota's landmark approach to

developing people, the authors illustrate the critical importance

of creating a learning and teaching culture in your organization.

They provide specific examples necessary to train employees in all

areas-from the shop floor to engineering to staff members in

service organizations-and show you how to support and encourage

every individual to reach his or her top potential.

Toyota Talent provides you with the inside knowledge you need

to

* Identify your development needs and create a training

plan

* Understand the various types of work and how to break

complicated jobs into teachable skills

* Set behavioral expectations by properly preparing your

workplace

* Recognize and develop potential trainers within your

workforce

* Effectively educate nonmanufacturing employees and members of

the staff

* Develop internal Lean Manufacturing experts

Guiding you with expert tips and training aids, as well as

real-world examples drawn from the authors' two decades of research

and field work, Liker and Meier show you how to get the most out of

people who live and breathe your company's philosophy-and who work

together toward a common goal.

From the Back Cover

Toyota's Secrets to Building an Exceptional Workforce

Leading Toyota authorities Jeffrey Liker and David Meier give you

the keys to growing top performers from within through a detailed

process of preparation, training, and follow-up. Drawing upon

Liker's detailed study of Toyota's manufacturing, technical, and

service organizations across the globe, and Meier's deep experience

gained from working with some of Toyota's best sensei, the authors

bring the company's proven practices to life through insight and

exercises, enabling you to

* Define your organizational needs and objectives

* Create development plans for all employees

* Grow your top talent from within

* Analyze routine work and ancillary tasks

* Break down a job for effective training

* Break the cycle of poor training and results to create a cycle

of continuous learning and improvement

Acknowledgments

Foreword

Preface

Part One Getting the Organization Ready to Develop Exceptional

People

  Chapter 1 What Can We Learn from Toyota about Developing

Talcnt；

    The Philosophy ofTraining and Development within

2Toyota

    The Unfortunate Reality   

．

    The Cycle of Struggle and Firefighting

    Breaking the Cycle of Defeat tO CrcatC a Cyclc

of Succcss

    If People Are the Answer,Selecting Quality

People Must Be thc．Key

    Develop People tO Ensure Prosperity

  Chapter 2 Toyota Works Hard tO Develop’Exceptional

Peoplc

    People Development Is Critical tO xoyota

    The Toyota Production S~tem Demands High

Capability

    Standardizing Training tO Meet Global

Needs

    Toyota's Human S~tem Model

    FundalTlcntals ofTraining Are Applicable tO

Developing EmployeeTalent

    Teaching Fundamental Skills．in a Standardized

Way at zoyota

    PayNoworPayLater

    Can You Achieve Results Similar tO Those

ofToyota?

  Chapter 3 Toyota and the Training Within Industry

Program

    Training Within Industry

    Job Instruction Is the Foundation for Developing

Talent

    Toyota and the Job Instruction Method

    The Job Instruction Course

    m Is a Great Launching Point

  Chapter 4 Prepare the Organization

    Start at the Beginning

    Define the Organizational Needs and

Objectives

    Assess the Current Situation

    Go tO the Source for Information

    Establish the Organization Structure

    Selecting zrainers

    NaturalTalents Necessary tO Be an Effective

Zrainer

    Fundamental Skills and AbilitiesThat Are

Learnable

    Selection Process

    Making Development Plans for All Employees

    Development for Personal Achievement

    The Zalent Development Process

    Development Is a Long-zerm

Commitment  

Part Two Identify Critical Knowledge  

  Chapter 5 Begin at a HighLevel tO Understand Skill

Requirements

    oftheJob  

    Start with the Broad

View   

    Are Service and Technical Iobs Completely

Different from

    Manufacturing Jobs?

    A Framework for Classifying Jobs

    A Note on Standardization in Mechanistic versus

Organic Or[~nizafions

    Developing Exceptional People in Different Types

ofJobs

    Move from Broad Classifications tO Specific

Skill Requirements

    Begin with Simple Tasks

　……

Part Three Transfer Knowledge to Ohters

Part Four Verify Learning and Succes

Index

　　Jeffrey K. Liker, Ph.D., author of the bestselling The Toyota

Way, is Professor of Industrial and Operations Engineering at the

University of Michigan and coowner of lean consulting firm

Optiprise, Inc. His Shingo-Prize winning work has appeared in The

Harvard Business Review, Sloan Management Review, and other leading

publications.

　　David P. Meier is coauthor (with Liker) of The Toyota Way

Fieldbook, and is President of Lean Associates, Inc., a consulting

company dedicated to supporting other organizations in their

efforts to learn from the Toyota Way. David was a group leader for

Toyota Motor Manufacturing for ten years.

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Book Description

Toyota doesn't just produce cars; it produces talented people. In the international bestseller, The Toyota Way, Jeffrey Liker explained Toyota's remarkable success through a 4P model for excellence-Philosophy, People, Problem Solving, and Process. Liker, with coauthor David Meier, provided deeper insight into the practical application of the principles in The Toyota Way Fieldbook. Now, these authorities on Toyota reveal how you can develop talented people and achieve incredible results in your company.

Toyota Talent walks you through the rigorous methodology used by this global powerhouse to grow high-performing individuals from within. Beginning with a review of Toyota's landmark approach to developing people, the authors illustrate the critical importance of creating a learning and teaching culture in your organization. They provide specific examples necessary to train employees in all areas-from the shop floor to engineering to staff members in service organizations-and show you how to support and encourage every individual to reach his or her top potential.

Toyota Talent provides you with the inside knowledge you need to

* Identify your development needs and create a training plan

* Understand the various types of work and how to break complicated jobs into teachable skills

* Set behavioral expectations by properly preparing your workplace

* Recognize and develop potential trainers within your workforce

* Effectively educate nonmanufacturing employees and members of the staff

* Develop internal Lean Manufacturing experts

Guiding you with expert tips and training aids, as well as real-world examples drawn from the authors' two decades of research and field work, Liker and Meier show you how to get the most out of people who live and breathe your company's philosophy-and who work together toward a common goal.

From the Back Cover

Toyota's Secrets to Building an Exceptional Workforce

Leading Toyota authorities Jeffrey Liker and David Meier give you the keys to growing top performers from within through a detailed process of preparation, training, and follow-up. Drawing upon Liker's detailed study of Toyota's manufacturing, technical, and service organizations across the globe, and Meier's deep experience gained from working with some of Toyota's best sensei, the authors bring the company's proven practices to life through insight and exercises, enabling you to

* Define your organizational needs and objectives

* Create development plans for all employees

* Grow your top talent from within

* Analyze routine work and ancillary tasks

* Break down a job for effective training

* Break the cycle of poor training and results to create a cycle of continuous learning and improvement