组织考察与行动：新观念、技术与应用GETTING ACTION FROM ORGANIZATIONAL SURVEYS mobi 下载 网盘 caj lrf pdf txt 阿里云

Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading-edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations.

Foreword

Preface

Acknowledgments

The Authors

1 Moving the Needle：Getting Action After a Survey

Part One：New Concepts

2 Connecting Employee Satisfaction to Business Unit Performance

3 Employee Experiences and Customer Satisfaction：Toward a Framework for Survey Design with a Focus on Service Climate

4 Strategic Surveys：Linking People to Business Strategy

5 The Importance ofTakingAction，NotJust Sharing Survey Feedback

6 Organizational Surveys as Leverage for Organization Development and Change

7　Using Linkage Research to Drive High Performance: A Case Study in Organization Development

Part Two: New Technologies

8　Online Surveys: Critical Issues in Using the Web to Conduct Surveys

9　Online Reporting: Real Time, Real Impact,Real Opportunities

10　What Did They Really Mean? New and Emerging Methods for Analyzing Themes in Open-Ended Comments

11　Pulse Surveys: A Limited Approach with Some Unique Advantages

12　Oversurveying: Causes, Consequences,and Cures

13　Understanding Nonresponse and Facilitating Response to Organizational Surveys

14　Relative Weights of Predictors: What Is Important When Many Forces Are Operating

15　National Norms Versus Consortium Data: What Do They Tell Us?

16　Preparing and Presenting Survey Results to Influence Audiences

17　How to Create Presentations That Spark Action

Part Three: New Applications

18　Measuring Employee Opinions During Mergers and Acquisitions

19　Leveraging Employee Surveys to Retain Key Employees: A Means to an End

20　Driving Change Around the World: Employee Surveys in Global Organizations

21　Building an Inclusive Culture: The Communicating Managers Program

22　Reengaging Employees During Turbulent Times

23　Best Company Lists: Using Survey Data to Assess, Recognize, and Reward Organizations

24　An Executive and a Survey Model:A Follow-Up Action Success Story

Name Index

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书籍介绍

Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading–edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations.